I've often said there are two kinds of people in the world; "those that get it," and "those that don't." Those of us that do "get it," have fallen into the other box at times. These are called our stupid moments in life, or as I like to play my "man card" as a momentary laps of reason. Most of a single year between my 19th birthday and 20th was also in the "those that don't" bucket.

I've seen some posts recently relating to social media which can be a form of customer service, and ...